Business | Daraz continues to disappoint customers
If you are on TikTok you’d probably come across a video that has gone viral. In the video the TikToker orders an electric kettle from Daraz, Nepal’s biggest online shopping platform. He plugs the kettle in.
Then something unexpected happens. A female voice emerges from the device, “Your Bluetooth device is now connected.” The TikToker is perplexed. He concludes he has been duped into buying a cheap Chinese instrument.
Perhaps the video was made to poke fun at Daraz and its services, but many customers who have ordered goods from the platform have had their share of real surprises. When you place an order, you never know what you will get and in what form, customers say.
Bijay Adhikari (name changed) ordered groceries worth over Rs 10,000 from Daraz for this month. A few days ago, a Daraz delivery guy knocked at his door with a carton box. Inside was a small bottle of peanut butter wrapped in bubblewrap and tape. Adhikari, an environment science student, felt guilty that so much resource was wasted on a jar of peanut butter.
Social media is flooded with anecdotes on Daraz’s surprises. A user said he was delivered women’s innerwear when he ordered a speaker, another says she received a water bottle when she ordered a water filter. And when she wanted to return the water bottle she was asked to go through a lengthy process, including filling up a requisition form. She vows to never order from Daraz again.
Yet another customer at Ratopul was handed an incredibly light package when she ordered a frying pan. When she questioned the delivery boy what he had bought in the package, he didn’t have a clue.
The list of complaints goes on and on.
Last year, the Department of Commerce fined Daraz Rs 300,000 after receiving complaints from consumers. But that doesn’t seem to have made much of a difference. These days, people ask themselves, “Maile Daraz bata saman nai kina magako?” (“Why did I even order goods from Daraz?”)
Biz Brief | Nimbus’ CSR against Covid-19
Nimbus has decided to show its support to the organizations, frontline workers, and volunteers fighting for everyone’s safety, risking their own by donating Pro-Tect masks and sanitizers. The company is all set to donate masks and sanitizers at places where it’s needed the most, prioritizing hospitals, quarantine centers, frontline workers including health workers, volunteers, media personnel, and government bodies.
Nimbus has already distributed masks at Shahid Ganga Lal Hospital, Federation of Nepali Journalists, and Heartbeat, an organization run by volunteers to provide free meals to those in need.
“We are deeply grateful and have immense respect for every person who has risked their life and safety to fight this pandemic. In one of the toughest challenges faced by the world today, we can only win if we all work unitedly,” said Anand Bagaria, managing director.
Pro-Tect is a health and sanitation brand by Nimbus which includes high-quality anti-microbial Kn95 masks, 3ply mask and sanitizer made with WHO-recommended hand rub formulations with 76% ethanol. Organizations and volunteers can apply for Pro-Tect masks and sanitizer stating the required number by logging into www.nimbusbazar.com and clicking on ‘Donate Pro-Tect’, or by calling 977-9828091691.
Biz Brief | Nimbus’ CSR against Covid-19
Nimbus has decided to show its support to the organizations, frontline workers, and volunteers fighting for everyone’s safety, risking their own by donating Pro-Tect masks and sanitizers. The company is all set to donate masks and sanitizers at places where it’s needed the most, prioritizing hospitals, quarantine centers, frontline workers including health workers, volunteers, media personnel, and government bodies.
Nimbus has already distributed masks at Shahid Ganga Lal Hospital, Federation of Nepali Journalists, and Heartbeat, an organization run by volunteers to provide free meals to those in need.
“We are deeply grateful and have immense respect for every person who has risked their life and safety to fight this pandemic. In one of the toughest challenges faced by the world today, we can only win if we all work unitedly,” said Anand Bagaria, managing director.
Pro-Tect is a health and sanitation brand by Nimbus which includes high-quality anti-microbial Kn95 masks, 3ply mask and sanitizer made with WHO-recommended hand rub formulations with 76% ethanol. Organizations and volunteers can apply for Pro-Tect masks and sanitizer stating the required number by logging into www.nimbusbazar.com and clicking on ‘Donate Pro-Tect’, or by calling 977-9828091691.
Biz Brief | NIBL and HBL merger confirmed
Nepal Investment Bank Ltd and Himalayan Bank Ltd—two of the oldest commercial banks in the country—have confirmed their merger deal, creating the biggest bank in Nepal with a total paid-up capital of nearly Rs 27 billion.
NIBL and HBL this week jointly signed a memorandum of understanding to merge with the intention of strengthening the banking sector of the country in line with Nepal Rastra Bank's Merger and Acquisition Policy. NIBL Chairman Prithvi Bahadur Pandé and HBL Chairman Tulsi Prasad Gautam signed the MoU.
Pandé will remain the chairman of the bank, whereas Ashoke SJB Rana, the chief executive of HBL, will be the chief executive officer of the merged entity. The board of the merged bank will comprise three members each from NIBL and HBL, in addition to an independent member.
